Eligible returns of products purchased on www.hsweetgirl.com may be made by mail. Items must be returned in accordance with the requirements outlined below, within 30 days (10 days in the case of beauty products) from the date of delivery to a specified address which our customer service provide to. Customers need to apply through email and gotten consent by our customer serivice. We will NOT provide return label, and customers need to email the tracking number to our customer service. If customers return to an address without our permission, we have rights to refuse the returns or refund. Corporate gifts must be returned exclusively to www.hsweetgirl.com.
Exchange: Customers must pay return shipped fees by themselves; we will re-send products to customers once we receive the products. Returned merchandise must meet the below requirements in order to be accepted for a refund.
Returns: Customers must pay return shipped fees by themselves; we will refund to customers once we receive the products. Returned merchandise must meet the below requirements in order to be accepted for a refund.
All items must be in original condition with original tags attached. Merchandise that has been worn, used, altered or damaged will not be accepted. For lingerie products, the underwear protection, when provided, must also be intact. No exceptions will be accepted.
Beauty products may only be returned if unopened and in their original cellophane wrapping within 10 days from the date of delivery.
Certain items such as jewelry, watches, sunglasses and ready-to-wear are shipped with a return tag attached. Returns on these specific items will only be honored if the label remains intact.
Made to Order, DIY and personalized items are final sale and cannot be returned.
Due to the intimate nature of swimwear, tights and lingerie, these products should be tried on wearing your own clothing underneath.
Décor items, such as chairs or items with non-standard dimensions, may require special return instructions. If you would like to return one of these items, please Contact Us.